Shipping policy

Shipping Policy

Last updated: August 20, 2026

Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States) We offer the following shipping options at checkout:

  • Standard Shipping (5–7 business days)
  • Expedited Shipping (2–3 business days)
  • Overnight Shipping (1 business day)

Free standard shipping is available on orders over [your threshold, e.g., $50].

International Shipping We currently ship to select international destinations. International orders typically arrive within 10–21 business days, depending on the destination and customs processing. Please note that any applicable customs duties, taxes, or import fees are the customer's responsibility.

Order Tracking Once your order ships, you'll receive an email with a tracking number. Please allow 24–48 hours for tracking information to update.

Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your support email], and we'll work with the carrier to resolve the issue.

Incorrect Address: Please double-check your shipping address at checkout. SilkPrism is not responsible for orders shipped to an address that was entered incorrectly.

Questions? Reach out to us at [your support email] — we're happy to help.